Windows update refuses to do anything

Question

Started with Microsoft Store. I went to download an app. Download fails, and a message says "we're aware of the problem and trying to fix it." That was a long time ago. Months, not days.

During the same time, Windows Update also refuses to work. Since the two are linked, I assume it is the same problem. I get Download error 0x80004002 and an opportunity to retry but, of course, that also fails.

So run the update troubleshooter, right? Not optimistic since no trouble shooter has ever solved anything, but why not? Pessimism is justified because "The Windows Update diagnostic failed to run."

What now?

Answer 1

I sort of figured it out. Still don't know what was actually wrong, but on the theory that if one service isn't running, others may not be as well, I just started over with a cold reboot. Now update works.

Thanks for all your help!

Answer 2

Make sure Windows Update and Background Intelligent Transfer services are available and running.

Press Windows key+R to open Run then type: services.msc

Press Enter to open Services app

Double-click Background Intelligent Transfer Service.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Double-click Windows Update.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Answer 3

Hi, good day!

What is your current Windows operating system and version? Press Windows key+R to open Run then type: winver

Press Enter

Please take a screenshot of the resulting window and post it in your next response.

Note: Don't include any personal information or sensitive data as Microsoft Q&A is a public forum.

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Please try the following methods below.

• If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.
• Please try changing your Region to United States if it helps.
• Please try to connect on another network such as your phone's mobile hotspot then try again.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.