i keep getting game crashes

Question

Faulting application name: UAGame.exe, version: 4.26.1.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.19041.6280, time stamp: 0x56511854
Exception code: 0x00008000
Fault offset: 0x0000000000025369
Faulting process id: 0x26b0
Faulting application start time: 0x01dc3bb85623ae8c
Faulting application path: E:\SteamLibrary\steamapps\common\ABInfinite\ABInfinite\Binaries\Win64\UAGame.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 6761d4a2-f392-4078-abe1-38d26da4507b
Faulting package full name: 
Faulting package-relative application ID: 

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

I understand the issue you have. There is nothing to worry about. I am here to assist. KERNELBASE.dll means there is a driver-related issue on your device; however, the log is displaying a general error. In this case, can you please check the System logs on the PC so I can further examine the root cause of the issue?

 

To share the System logs while ensuring no personal information is included, please follow the steps in the link below:

 

Press the Windows key + X, then select "Event Viewer"

Click the drop-down of "Windows logs"

Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

On the right pane, click "Save Filtered Log File As..."

Save the System logs file to your desktop and share it by following the steps from the link:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

 

Note: You can also use your preferred cloud storage to upload and share the logs.

Additional note: Please let me know the make and model of your graphics card. A clean installation of the display driver might be necessary.