Pen pairing issue

Question

I bought the laptop few days ago but my pen is not getting charged
if i put it on charge the orange light appears and after some time it gets off whereas the white light is supposed to blink but it doesn't get full charged.
And due to this i am unable to pair my pen to my laptop .

please help me with the same

Answer 1

Hi,

Thanks for reaching out to the Microsoft community. I’d love to help you get your Surface Pen charging and pairing properly.

Could you let me know which model of the pen you're using and how you're charging it—via the keyboard tray, USB-C base, or something else? Also, how long does the amber light stay on before it turns off, and have you ever successfully paired it with your laptop?

In the meantime, try checking for firmware updates using the Surface app. Just connect the charger, place the pen in its slot, and open the app. Under “Help & support,” you can check for updates and install them if needed.

You can also refer to this guide for more help: Fix problems with charging Surface Slim Pen.

Let me know how it goes!

Best,

Edward