Request for Help: Assessment Compilation Taking Too Long

Question

Hi,

I recently renewed my Security Operations Analyst certification, but the assessment compilation process has been taking unusually long. It's been about 30 minutes, and I still haven't received any results or updates.

Could you please let me know if this delay is expected, or if there's anything I need to do on my end to resolve it?

Answer 1

Hello @Eric Goh Kheng Poo

Welcome to Q&A forum!

Thank you for reaching out to us!

I understand you're experiencing an issue related to Security Operations Analyst certification. While we're happy to help where we can, this forum primarily focuses on Microsoft 365 topics. For certification-related concerns, Microsoft has a dedicated support channel that is better equipped to assist you.

To reach the correct support team, please follow these steps:

• Go to this link: https://aka.ms/credentialssupport
• Sign in with your Microsoft account
• Click Continue

Please complete all the required fields and click "Save".

Click on this link again: https://aka.ms/credentialssupport.

• This time, the page will automatically select Product Family: Learning and Service: Microsoft Credential for you.
• From there, simply fill in the remaining required details and submit your support ticket.

This will help ensure your request reaches the right team who can assist you with your exam-related issue.

Thank you for your precious time and kind understanding. For other concerns, please do not hesitate to post your question in the Microsoft Q&A Forum.  

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