i need help with Microsoft authenticator

Question

my authenticator was switched to new phone and i cant log in

Answer 1

Hi shem momanyi

Thanks for reaching out to Microsoft Q&A.

You can go to security page- https://mysignins.microsoft.com/security-info and delete your old mobile information

Once you have deleted old mobile info, please click on add sign and add details again by clicking on add sign in

Once you click on add sign in , you will be able to see steps to add authentication

For more details: Reference: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

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