Copilot studio agent: usage limit is reached.

Question

Copilot studio agent: usage limit is reached.

Mathieu Paulides 0

I have a production Copilot Studio bot deployed in Microsoft Teams, that is used by approximately 20 user with lets say 5-10 active daily users. Very often the bot returns the error:

“The AI Model Provider usage limit is reached. Try again later or contact your admin.”

Our situation:

The tenant has a few Microsoft 365 Copilot licenses, but most users do not have one.
We have set up a pay-as-you-go model behind this bot.
Approximately 10 people actively use the bot daily within Teams.

Environment is production, not trial or developer.

We see this error frequently even with very low usage.

How can we make sure that my bot does not give this error message anymore and my users can use the bot unlimited?

Prasad-MSFT 10,491 Reputation points Microsoft External Staff Moderator

2025-11-21T09:20:10.8366667+00:00

Hi Mathieu Paulides, thanks for raising your issue. Copilot Studio bots require sufficient capacity units or pay-as-you-go quota for all users, regardless of whether they have a Copilot license. If your pay-as-you-go Azure subscription runs out of quota, or if your environment is not correctly linked to a funded Azure subscription, you’ll hit this error.

In Copilot Studio admin, ensure your environment is linked to an active Azure subscription with pay-as-you-go enabled. Confirm there are sufficient capacity units and no quota or spending cap is blocking usage. In the Azure portal, check the resource usage and quotas for your Copilot Studio environment. Increase quota or remove spending caps if needed.

1 answer

Your answer

Prasad-MSFT 10,491 Reputation points Microsoft External Staff Moderator

2025-11-21T09:20:10.8366667+00:00

Hi Mathieu Paulides, thanks for raising your issue. Copilot Studio bots require sufficient capacity units or pay-as-you-go quota for all users, regardless of whether they have a Copilot license. If your pay-as-you-go Azure subscription runs out of quota, or if your environment is not correctly linked to a funded Azure subscription, you’ll hit this error.

In Copilot Studio admin, ensure your environment is linked to an active Azure subscription with pay-as-you-go enabled. Confirm there are sufficient capacity units and no quota or spending cap is blocking usage. In the Azure portal, check the resource usage and quotas for your Copilot Studio environment. Increase quota or remove spending caps if needed.

Answer 1

Khuloud Alkaf 10

Hi Mathieu Paulides,

If you have successfully linked the Production environment to pay-as-you-go billing plan in the Power Platform admin center, try to check copilot -> copilot studio if there are agent level limits set for this agent.

Additionally, copilot studio has operational limits you can read about here, that maybe the reason why your users are experiencing the error (such as 10 sessions per user every 24 hours etc)

If you find this answer helpful, kindly Accept Answer and Upvote to assist others. Also,

0 comments

Share via

Copilot studio agent: usage limit is reached.

1 answer

Your answer