network controller issues

Question

unfortunately, I seem to be having issues with my internet, there is a yellow triangle next to network controller and I have no idea how to fix it please reach out.

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Answer 1

Hi summer osborne,

Welcome to Microsoft Q&A!

Thank you for sharing the screenshot, it’s very helpful. The yellow triangle means that Windows does not have the correct driver installed for your network hardware. Since you can't connect to the Internet, the steps can be a little bit more complicated:

1 - Identify the model of your computer's Wi-Fi card:

• Right-click Network Controller > Properties > Details tab > Hardware Ids
• Another way is to search and run Windows Powershell as Administrator:
  • Enter: powershell "Get-WmiObject Win32_PnPSignedDriver | where {$_.DeviceClass -eq 'NET' -and $_.DriverVersion} | select DeviceName, Manufacturer | ft"
  • Look for the output (e.g. Intel(R) Wi-Fi, Wireless LAN, etc.) and write this name down.

2 - Download the correct driver:

• Use another PC with internet access (phone is sometimes possible)
• Search online for the hardware ID or the name you found in step one
• Access the manufacturer’s website > Download the latest Internet driver

Note: You can also share your PC's brand and the information you found here, so I can help you locate the correct page to download the drivers.

3 - Install the driver:

• Once downloaded, transfer the driver to your PC (via USB, Bluetooth, or wired)
• Open Device Manager > right-click Network Controller > Update driver
• Select Browse my computer for drivers > Choose the saved folder

4 - Let it finish and restart your PC > check if Internet works now.

We look forward to hearing from you and reviewing the information. Please understand that our initial reply may not immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. Thank you for your time. 

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