Dear Microsoft

Question

Hello,

I have a few questions. I unsubscribed from my Microsoft 365, but why is Microsoft still continuing to deduct money from my account every month like this?

Can you help me?

Email Microsoft: ******@gmail.com

Answer 1

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access. For your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent.

Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Answer 2

If you have unsubscribed from Microsoft 365 but are still being billed, there could be several reasons for this. Here are some common causes:

1. Recurring Billing: If you did not turn off recurring billing after unsubscribing, charges may continue until you manually disable it.
2. Multiple Subscriptions: You might have more than one subscription, and you may have only canceled one of them.
3. Billing Cycle: If you changed your billing frequency or canceled a paid subscription, this could also lead to continued charges.

To resolve this issue, you may want to check your subscription status in the Microsoft 365 admin center and ensure that all billing settings are correctly configured. If you need further assistance, contacting Microsoft support directly would be advisable.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Cancel your subscription in the Microsoft 365 admin center