Battery authorization

Ruszkowski Dawid 20 Reputation points
2025-12-11T13:29:46.1+00:00

I have a question: after replacing the motherboard, should I use the original power supply to authorize the battery? After starting it, it displays a message about an unauthorized battery.

Surface | Surface Studio | Power and battery
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  1. Ruszkowski Dawid 20 Reputation points
    2025-12-12T12:48:16.8066667+00:00

    To properly authorize the battery after replacing the motherboard, you must have the latest version of Surface Management Extension installed.

    The battery authorization was successful.

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  2. Alexandr S 105.4K Reputation points Independent Advisor
    2025-12-11T16:31:45.91+00:00

    Hello, Ruszkowski Dawid.

    In addition to the answer from AI, I want to add that only the original power supply should be used, not only for proper battery operation, but also to avoid complete failure of the entire Surface device. You may also need to reset or calibrate the power controller.

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  3. AI answer

    2025-12-11T13:29:56.6033333+00:00

    After replacing the motherboard, it is important to ensure that the battery is properly authenticated. You should use a stable internet connection and the Surface Diagnostic Toolkit (SDT) to perform the battery authentication process. If the battery shows as unauthorized, you need to run the SDT Battery Repair (Validation) workflow to authenticate it. Using the original power supply is recommended to ensure that the device has adequate power during the authentication process.

    References:

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