Error code: AADSTS5000225

Question

Error code: AADSTS5000225

Andrés Eduardo Robayo Chaves 20

Hi !

I am having this issue and i havent been able to unbloack it. Its the first time I am using Azure Microsoft cloud and is not working. I place my card and then it logged me out with this message:

"Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: e7692b2f-5d52-4138-b94f-274fe79c2400 Correlation ID: a434f91a-c7b8-45f3-a76b-402dcc09fe0d Timestamp: 2025-12-12 09:10:27Z"

I haven been able to reach a solution department and there is no way to contact Microsoft to solve this matter. Tell me what i should do to solve it.

Thanks,

Andres Robayo

Shubham Sharma 17,425 Reputation points Microsoft External Staff Moderator

2025-12-12T09:55:45.38+00:00
Hello Andrés Eduardo Robayo Chaves

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email Address

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

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Shubham Sharma 17,425 Reputation points Microsoft External Staff Moderator

2025-12-12T09:55:45.38+00:00

Hello Andrés Eduardo Robayo Chaves

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email Address

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Answer 1

Shubham Sharma 17,425 Microsoft External Staff Moderator

Hello Andrés Eduardo Robayo Chaves

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If this was helpful to resolve your query, please accept the answer and upvote it 👍 to make it helpful for the community.

Thank you for helping to improve Microsoft Q&A!

Andrés Eduardo Robayo Chaves 20 Reputation points

2025-12-16T16:22:16.2933333+00:00

Thank you so much Shubham!

You and your team solve the issue, I appreciate it a lot.

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Error code: AADSTS5000225

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