unexpected error is coming while scheduling certification exam AI 900

Question

When I try to schedule certification exam through pearsonvue Im getting "Unexpected error

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support." this error

Answer 1

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

Answer 2

If you are encountering an "Unexpected error" while trying to schedule your AI-900 certification exam through Pearson VUE, it may be due to a temporary issue with the Pearson VUE website or your internet connection. Here are some steps you can take to troubleshoot the issue:

1. Refresh the Page: Sometimes, simply refreshing the page can resolve temporary glitches.
2. Clear Browser Cache: Clear your browser's cache and cookies, then try again.
3. Try a Different Browser: If the issue persists, try using a different web browser or device to see if that resolves the problem.
4. Check Internet Connection: Ensure that your internet connection is stable and working properly.
5. Contact Support: If the problem continues, you may need to contact Pearson VUE support for assistance. They can provide more specific help regarding scheduling issues.

Additionally, you can get help through Microsoft Certification Support if you need further assistance.

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References:

• Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam
• Microsoft Ignite Cloud Skills Challenge 2020: Free Certification Exam