PC keeps completely freezing

Question

PC keeps completely freezing

Reetta A 20

So my Desktop (Acer Nitro N50-640, 12th Gen Intel(R) Core(TM) i5-12400F (2.50 GHz)) keeps freezing. Picture, sound and all controls just freeze and stop working.
I've tried haphazardly update drivers and BIOS and Uninstalled Acer Care Centre, and the last one seemed to have helped. Until today when i was booting up a game and discord about the same time and it froze again.
It seems there is some sort of error with IPF, yet i cannot figure where or how to reinstall DPTF drivers or IPF drivers.
By searching up IPF on my pc searchbar i could find an .exe for IPF and i ran that, but i still keep seeing the IPF error.

ESIF(1.0.10701.24404) TYPE: ERROR MODULE: IPF TIME 12839 ms

[<IPFSRV>WebServer_Main@ipfsrv_ws_server.c#1342]<12839 ms>:

Unable to start IPF Server Listener [pipe://ipfsrv.icst]

Question is, since i cannot seem to find the drivers to download or know how to delete the old ones, can someone provide me the information and guidance on how to?
I've tried searching Acer Support and with my SNID and they dont seem to have the drivers with these names, nor could i find some on Intels own website.

Thank you!

Moved from: Microsoft System Center | Other

Reetta A 20 Reputation points

2025-12-16T12:53:16.8233333+00:00

Answer accepted by question author

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Reetta A 20 Reputation points

2025-12-16T12:53:16.8233333+00:00

Answer 1

Carlo Luna 6,895 Independent Advisor

Hi Reetta,

Thanks for reaching out. I know it’s really frustrating when your PC freezes, especially during gaming or multitasking. I'm here to help!

First, it’s important to repair any potential system file corruption. Running sfc /scannow and the DISM health checks can help ensure Windows core files are intact. This often resolves underlying stability problems.

Second, the error you mentioned points to Intel’s Innovation Platform Framework (IPF) and Dynamic Platform and Thermal Framework (DPTF). These drivers manage power and thermal performance, and if they’re missing or corrupted, freezes can occur. You can reinstall them by going to Device Manager → System Devices, locating the IPF and DPTF entries, and either updating or uninstalling and rebooting to let Windows reinstall them. Alternatively, use Intel’s Driver & Support Assistant to detect and update these components.

Third, Acer’s support site is the best source for the correct drivers. Enter your SNID or serial number, then download the IPF and DPTF drivers along with chipset and Intel Management Engine updates. These manufacturer-specific versions ensure compatibility with your Nitro N50-640.

Last, make sure your BIOS and Windows updates are up to date. Outdated firmware or OS builds can cause conflicts with power management frameworks. After updating, restart your PC and test stability.

I hope you find this information helpful. Please let me know if you have any further questions If the answer is helpful, please click "Accept Answer".

Regards,

Carlo

Reetta A 20 Reputation points

2025-12-16T19:18:18.3233333+00:00

Hey thank you for the response!
I will try out all you advice to, however it turns out i got a freeze again today and it left in the event viewer a windows error reporting event -event blue screen.....

Secondly I wanted to ask help to locate the IPF and DPTF drivers on Acers or Intels website since i have struggled to find them.
For now I'll continue to go through the steps you gave me and see if it helps.
Reetta A 20 Reputation points

2025-12-16T19:19:16.8+00:00

Oh! and i forgot to add - the sfc scan came out clean. ''Windows Resource Protection did not find any integrity violations.''
Reetta A 20 Reputation points

2025-12-16T19:56:17.0166667+00:00
Okay, i have installed firmware, deleted all IPF drivers and upon booting they reinstalled. Checked windows updates and it updated to Intel -System 1.0.10701.24404. Ran the initial sfc and DISM scans and all looks ok.
I have the other day installed the chipset and BIOS from acer support. I cannot locate IPF DPTF -drivers or Intel Management Engine on either Acer or Intel websites.
After reebooting i still get this Log Name: Application

Source: Windows Error Reporting

Date: 16/12/2025 21:43:42

Event ID: 1001

Task Category: None

Level: Information

Keywords:

User: SYSTEM

Computer: EL-DESKTOP-A440N3JLIE

Description:

Fault bucket 1252925598233991554, type 5

Event Name: CLR20r3

Response: Ei käytettävissä

Cab Id: 0

Problem signature:

P1: awc.exe

P2: 2.5.22250.0

P3: edc2ca1c

P4: mscorlib

P5: 4.8.9323.0

P6: 68c9bb39

P7: 15f7

P8: 0

P9: System.FormatException

P10:

Attached files:

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6bdaadd2-af16-46be-8cee-1a8041fa98f1.tmp.dmp

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.22ad0bf6-2249-4879-941c-8f98d57f4697.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2056568d-7d8f-45d0-a786-1b280ff48a82.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c4c1eb52-ff1e-4a67-9483-c2656fb7733c.tmp.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d1639881-cd15-465e-b589-b73b4ab85e8a.tmp.xml

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_awc.exe_c2fc012dd3fe316a7c74d116c76697c926b177_45ea0e45_55f8dbd0-13b6-489d-9f8a-b6465409ff1e

Analysis symbol:

Rechecking for solution: 0

Report Id: 655d600a-5189-4a56-8dc8-d75885a968bb

Report Status: 268435456

Hashed bucket: 1cf5dca82584cf4da16349317cbb1982

Cab Guid: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" /> <EventID>1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2025-12-16T19:43:42.4212182Z" /> <EventRecordID>8967</EventRecordID> <Correlation /> <Execution ProcessID="11552" ThreadID="11268" /> <Channel>Application</Channel> <Computer>EL-DESKTOP-A440N3JLIE</Computer> <Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="Bucket">1252925598233991554</Data> <Data Name="BucketType">5</Data> <Data Name="EventName">CLR20r3</Data> <Data Name="Response">Ei käytettävissä</Data> <Data Name="CabId">0</Data> <Data Name="P1">awc.exe</Data> <Data Name="P2">2.5.22250.0</Data> <Data Name="P3">edc2ca1c</Data> <Data Name="P4">mscorlib</Data> <Data Name="P5">4.8.9323.0</Data> <Data Name="P6">68c9bb39</Data> <Data Name="P7">15f7</Data> <Data Name="P8">0</Data> <Data Name="P9">System.FormatException</Data> <Data Name="P10"> </Data> <Data Name="AttachedFiles">

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6bdaadd2-af16-46be-8cee-1a8041fa98f1.tmp.dmp

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.22ad0bf6-2249-4879-941c-8f98d57f4697.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2056568d-7d8f-45d0-a786-1b280ff48a82.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c4c1eb52-ff1e-4a67-9483-c2656fb7733c.tmp.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d1639881-cd15-465e-b589-b73b4ab85e8a.tmp.xml</Data>

<Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_awc.exe_c2fc012dd3fe316a7c74d116c76697c926b177_45ea0e45_55f8dbd0-13b6-489d-9f8a-b6465409ff1e</Data> <Data Name="AnalysisSymbol"> </Data> <Data Name="Rechecking">0</Data> <Data Name="ReportId">655d600a-5189-4a56-8dc8-d75885a968bb</Data> <Data Name="ReportStatus">268435456</Data> <Data Name="HashedBucket">1cf5dca82584cf4da16349317cbb1982</Data> <Data Name="CabGuid">0</Data>

</EventData>

</Event>

Also .NET Runtime required to install missing framework so i did that.
Reetta A 20 Reputation points

2025-12-16T19:58:49.4166667+00:00

Also keep forgetting to mention - I cannot see anything with Dynamic Platform and Thermal Framework or DPTF on Device Manager > System Devices

Answer 2

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PC keeps completely freezing

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