account verification

Question

i have been asked to verify my account on outlook. i dont have access to the phone number that was saved and after i tried to verify it it doesnt give me access even when i provide information they ask for. i try to contact microsoft about it but contact me bar on the bottom of the page is an error and i dont know how to get help. i am waiting for a respond from a court so it is important for me to get access to that acount

---

Moved from: Microsoft 365 Insider | Outlook | Windows

Answer 1

Thank you for the clarification.

In order to change the recovery phone number, you will need to regain access to the account first.

Since you do not have an active 2FA and no access to the security info, I'm afraid the only way to recover/verify the account is through the account recovery web form: https://account.live.com/acsr

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

Just to confirm, may I also know when was the last time you successfully signed in to your Microsoft account?

Best regards,

Darhyl

Answer 3

Hey there! Nice to meet you!

Aside from your recovery phone number, do you have other security information/verification methods, email, or phone number linked to the account that you can access?

Did you have two-factor authentication (2FA) active on the account? If yes, are you able to access the second factor of authentication?

Also, do you still have the 25-character recovery codes for 2FA?

Best regards,

Darhyl