Microsoft325

Question

Microsoft Personal 365 2025年11月19日　購入　 19364－1936　計21,300　請求重複していた 先月の支払いで、引き落とされた　Microsoft登録カード　　削除出来た

引き落とし　金額の返金　を御願いしたい　　 手族方法　教えてください

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Moved from: Microsoft 365 Insider | Word | Windows

Answer 1

To request a refund for a duplicate charge on your Microsoft 365 subscription, you can follow these steps:

1. Check Eligibility: Ensure that the subscription was purchased within the last 30 days and that you have not activated or redeemed any benefits associated with it.
2. Contact Support: Since you mentioned a duplicate charge, it is best to contact Microsoft support directly to initiate the refund process. You can reach out to Microsoft 365 Support through their official support page.
3. Provide Necessary Information: When contacting support, be ready to provide details about the duplicate charge, including the transaction date, amount, and any relevant account information.

For more specific guidelines on requesting credits or refunds, you can refer to the policies regarding accidental purchases or duplicate orders.

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References:

• How and when to request a credit from Microsoft
• Manage payment methods for Microsoft business accounts