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We are seeing Identity validation in Progress for 12 days without any update or request

Maximilian Beck 10 Reputation points
2026-01-18T13:00:56.6833333+00:00

Hi,

we want to validate our orgs identity for trusted signing. We uploaded a Government issued letter 12 days ago. It says "In Progress" since then. What are the next steps? When does it continue?

BR

Max

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. AI answer

    2026-01-18T13:02:05.77+00:00

    If your identity validation request has been in progress for 12 days without any updates, it is recommended to check the status in the Azure portal. Processing your identity validation request typically takes from 1 to 7 business days, but it can take longer if additional documentation is needed. If you have not received any communication regarding further documentation or updates, you may want to reach out to Azure Support for assistance. Creating additional identity validation requests for the same entity that is in progress does not help, and identity validation requests cannot be expedited.

    References:

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