Cannot enable MS Authenticator when opening a new work account when its still connected to the old work account

Question

MS authenticator has the old work account information and I only have the new work account email information. Trying to remove the old account information. Sending codes to the old work account that I cannot access.

Answer 1

To resolve the issue of being unable to enable Microsoft Authenticator for your new work account while still having the old work account connected, you will need to take the following steps:

1. Access to Old Account: Since you cannot access the old work account, you will need to ensure that the old account is removed from the Microsoft Authenticator app. However, if you are unable to receive codes or access that account, you may need to reach out to your IT support for assistance in resetting the MFA settings for the old account.
2. Set Up the New Account: Once you have resolved the access issue with the old account, you can proceed to set up the new work account in the Microsoft Authenticator app. Make sure to follow the steps provided by your organization for setting up MFA for the new account.
3. Remove Old Account: If you regain access to the old account, you can remove it from the Authenticator app by selecting the account and choosing the option to delete or remove it. If you cannot access the old account, your IT support may need to assist in removing it from your profile.
4. Contact IT Support: If you continue to face issues, it is recommended to contact your IT support team for further assistance, as they can provide specific guidance based on your organization's policies and setup.

Following these steps should help you transition to your new work account successfully.

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References:

• Migrate to a new iPhone for work
• Frequently asked questions