Getting error for microsoft

Question

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: c95db638-07f7-435a-b255-2c3ad19b0d00 Correlation ID: 019c0866-0cd7-7e5d-85a1-b1f197be33ef Timestamp: 2026-01-29 06:17:12Z

Debugging information

Browser ID: 1339665e-b4f0-428c-9674-8a68c51657c5

Answer 1

Hi @Sandeep Gopu ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.

• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

The error message you are encountering, AADSTS5000225: This tenant has been blocked due to inactivity, indicates that the tenant you are trying to access has been marked as inactive due to not being used for a certain period. This is a common issue with Azure accounts that have not been accessed for a while.

To resolve this issue, you can try the following steps:

1. Reactivate the Tenant: If you are the tenant administrator, you can reach out to Microsoft support to request reactivation of the tenant. This must be done within 20 days of the tenant becoming inactive. After 20 days, the tenant will be deleted and cannot be recovered.
2. Upgrade Your Account: If you have an Azure free account, you may need to upgrade to a pay-as-you-go account to regain access to your services. This can typically be done through the Azure sign-up page.
3. Check for Notifications: Ensure that you have checked your email for any notifications from Microsoft regarding your account status or required actions.

If you need further assistance, consider contacting Microsoft support directly for help with your specific situation.

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References:

• Tenant inaccessible due to inactivity
• Your sign-in was blocked