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Question

Hi,

I am getting notification from outlook to verify its me by selecting the correct number and its says the United States on Windows.

I live in Australia and didnt requested anything. I have changed my password multiple times and i have 2FA active.

Can someone please help me secure my account. I will really appreciate your help.

Answer 1

Hello, I'm Quinn and here to help!

Please visit https://account.live.com/Activity and review your recent sign-in activity. You’ll be able to see the location, device, and time for each attempt. If you spot anything you don’t recognize, select “This wasn’t me” to secure your account. That said, there’s no need to panic just yet. In many cases, this behavior happens sometimes.

Please note that this behavior does not always mean your account is compromised.

Note: Mobile phone services often route authentication through different servers, so sign-in activity may appear to come from a different location than your actual physical location.

As long as you do not approve sign-in requests you don’t recognize, your account remains secure.

Reference:

https://support.microsoft.com/account-billing/what-is-the-recent-activity-page-23cf5556-4dbe-70da-82c8-bb3a8d8f8016

Answer 2

It sounds like your Outlook account may have been compromised if you're receiving verification requests that you did not initiate. Here are some steps you can take to secure your account:

1. Review Security Info: If you can sign in, go to your Microsoft Account Security settings and review your security info. Remove any unfamiliar phone numbers or email addresses that may be linked to your account.
2. Change Your Password: Since you've already changed your password multiple times, ensure that you are using a strong, unique password that you haven't used before.
3. Check for Unauthorized Access: If you suspect someone else has access to your account, check for any unusual activity or sign-ins from unfamiliar locations.
4. Use the "I don’t have any of these" Option: If prompted for 2FA and you don't recognize the verification method, look for an option that allows you to indicate that you don't have access to those methods. This may trigger an alternative recovery process.
5. Contact Microsoft Support: If you are unable to secure your account through the above steps, contact Microsoft Support for further assistance. Explain your situation and that you suspect unauthorized access.
6. Secure Your Devices: Run antivirus scans on your devices to ensure they are not compromised.

Taking these steps should help you regain control of your account and secure it against unauthorized access.

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References:

• Why can't I log in to my Outlook account? - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A