Can’t get verification codes

Question

Can’t get verification codes

Mingyu Yang 0

I got a new phone, but this phone has been unable to receive the confirmation code from the authenticator.I'm trying to log in to the authenticator on my new phone, but I keep failing to receive the verification code sent by him.Please help me，I can’t connect my school account in this way.

Mingyu Yang 0 Reputation points

2026-02-03T09:00:32.15+00:00

Is there any real person here who can assist me with IT-related matters?
Raja Pothuraju 47,640 Reputation points Microsoft Employee Moderator

2026-02-03T10:07:16.3933333+00:00
Hello @Mingyu Yang,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID or Domain Name

Country

TimeZone

Please send me the detail via private message.
Raja Pothuraju 47,640 Reputation points Microsoft Employee Moderator

2026-02-05T10:17:57.0666667+00:00

Hello @Mingyu Yang,

I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the Data Protection team.