Secure boot problem

Question

Hi,

after the last Windows 11 update , my Razer Blade Pro 17 suddenly displays error when I turn it on. I have tried everything, from EFI partition renewal with USB and Windows media creation tool, to trying to reload Secure boot keys, but due to BIOS protection from Razer it is unable. Anyone has the same problem?

Answer 1

Hi Nejc,
Welcome to Microsoft Q&A forum. I'm happy to help.

This issue is caused by secure boot certificate issue. Normally, it can be fixed by updating to latest BIOS Firmware version. Please make sure that your device is running latest BIOS firmware.

Many users have reported the same problem even their secure boot certificate has been updated. I did some research and found a thread that may help you. Please visit how to fix this Secure Boot certificates | Razer Insider.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

If the method on the thread cannot help, please contact Razer for further assistance. They will be the best to support you.

I hope that above information is helpful to you.

Answer 2

It started after the update. Screenshot of error.

Answer 3

Hi! Sorry to hear that you’re having trouble with this. Could you please share a screenshot of the exact error message you’re getting? Also, did this start happening right after installing an update or after changing any device settings? This will help narrow down the cause and provide the right steps to fix it.

Answer 4

They said that it should do something with secure boot certificate expiration?

Answer 5

It sounds like you're experiencing issues related to Secure Boot after a Windows 11 update. Here are some steps you can take to troubleshoot the problem:

1. Check Secure Boot Status: Ensure that Secure Boot is enabled in your BIOS settings. You can access the BIOS by pressing a key during startup (like F1, F2, F12, or Esc) or by holding the Shift key while selecting Restart in Windows and navigating to Troubleshoot > Advanced Options: UEFI Firmware Settings.
2. Re-enable Secure Boot: If Secure Boot is disabled, try re-enabling it. You may need to uninstall any incompatible hardware or operating systems first. If you cannot enable it due to BIOS protection, you might need to contact Razer support for assistance.
3. Reset BIOS to Factory Settings: If you continue to have issues, consider resetting the BIOS to its factory settings. This can sometimes resolve conflicts that prevent Secure Boot from functioning correctly.
4. Contact Manufacturer Support: Since you mentioned BIOS protection from Razer, it may be beneficial to reach out to Razer support for specific guidance on how to manage Secure Boot settings on your device.
5. Check for Firmware Updates: Sometimes, manufacturers release firmware updates that can resolve compatibility issues. Check Razer's website for any available updates for your device.

If these steps do not resolve the issue, you may need to seek further assistance from Razer or a professional technician.

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References:

• Disable Secure Boot
• Re-enable Secure Boot