MAcOS...Copilot doesn't work in Excel

Question

Hello,
I am using a macbook Air M4. I have purchased a 365 Premium license.
The problem is using the copilot function in Excel.
When I click on the copilot tag (App Skills), I get an error: This feature coud not be started..
I am using Excel 16.106 and MacOS 26.2

Answer 1

It seems that you are experiencing issues with the Copilot feature in Excel on your MacBook Air. Here are some potential reasons and solutions for why Copilot might not be functioning correctly:

1. Licensing Issues: Ensure that your Microsoft 365 Premium license supports the Copilot feature. Sometimes, newly assigned licenses may take some time to propagate.
2. Internet Connectivity: Check your internet connection, as Copilot requires a stable connection to function properly.
3. Office Update: Make sure that your Excel application is up to date. Sometimes, recent updates can affect the functionality of features like Copilot.
4. Privacy Settings: Verify that your privacy settings are not blocking Copilot. You may need to adjust these settings to allow Copilot to work.
5. Device-Based Licensing: If you are using device-based licensing, note that Copilot is not available in such environments; user-based licensing is required.
6. Shared Computer Activation: If you are in an environment that uses Shared Computer Activation (SCA), Copilot is not supported.

If the issue persists after checking these factors, consider reaching out to your Microsoft 365 administrator for further assistance or consult Microsoft support for more specific troubleshooting steps.

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References:

• Copilot is missing, disabled, or doesn't work correctly
• Microsoft 365 Copilot