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possible fraud email

Danny Clayson 0 Reputation points
2026-02-12T20:53:21.7233333+00:00

I would like to talk to a live agent regarding fraud emails

Outlook | Windows | Classic Outlook for Windows | For home
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  1. John Jefferson Doyon 73,225 Reputation points Independent Advisor
    2026-02-12T21:31:27.3833333+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. Could you share why you believe these emails are fraudulent?
    2. Are they asking for your password, money, or personal information?
    3. Have you clicked any links or downloaded anything from them? And are you still able to sign in to your Outlook account normally?

    If you haven't already, please see "Phishing and suspicious behavior in Outlook" https://support.microsoft.com/office/phishing-and-suspicious-behavior-in-outlook-0d882ea5-eedc-4bed-aebc-079ffa1105a3 and expand sections for steps and tips.

    Run a full antivirus scan on your computer using Windows Security and any third-party antivirus software you have.

    Change your Microsoft account passwords and all your online accounts and enable two-factor authentication (2FA). Use Microsoft authenticator app for your Microsoft account: https://support.microsoft.com/account-billing/download-and-install-the-microsoft-authenticator-app-351498fc-850a-45da-b7b6-27e523b8702a

    Next, just to be safe, I’d recommend to sign out everywhere https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select Sign me out.

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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  2. AI answer

    2026-02-12T20:53:29.7633333+00:00

    If you are dealing with possible fraud emails and would like to talk to a live agent, you can use Microsoft Live chat support. Here’s how to do it:

    1. Go to outlook.com and sign in to your account.
    2. Click on the Help option in the ribbon, and then select Help (the first option under help).
    3. In the sidebar that appears on the right, enter your issue in the box provided.
    4. If the suggested solutions do not resolve your issue, scroll down and click "yes" under "still need help."
    5. Click on "chat with a supported agent" to start a live chat.
    6. Fill out your issue and provide your email, then click confirm to connect with an agent who can assist you.

    This process will help you get in touch with someone who can address your concerns regarding fraud emails.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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