If a user who is a member of Project Administrators and has been granted the Administrator role in Environments cannot view or create environments, there are a few things to check:
- Role Assignment: Ensure that the user has the correct role assigned at the project level. The Administrator role should allow them to manage environments, but it's important to verify that the role is correctly applied.
- Permissions: Check if there are any restrictions or additional permissions required for the user to view or create environments. Sometimes, even with the Administrator role, there might be project-specific settings that restrict access.
- Access Level: Confirm that the user’s access level is appropriate for creating environments. Users with the Stakeholder role, for example, do not have permission to create environments.
- Environment Visibility: If the environments are not showing up, it may be due to caching or loading issues. Encourage the user to refresh their view or check if the environments are hidden due to a large number of environments in the project.
If these checks do not resolve the issue, consider creating a support request for further diagnostics and assistance.