Error code 0X80D06823 in Microsoft Store

Question

I can't update any application from microsoft store.

Answer 1

Hi lilytknn Takanana,

Thank you for reaching out to Microsoft Q&A forum. Since the Microsoft Store error 0x80D06823 is still happening, this usually means something in the background (services, security software, or Store registration) may be blocking updates. Let’s go through the next checks step by step:

Step 1: Temporarily disable VPN / security software

VPNs, proxies, or third‑party antivirus tools can block Microsoft Store update services even when internet access looks normal.

• If you’re using a VPN or Proxy, please disconnect or turn it off temporarily
• If you have third‑party antivirus installed, please uninstall it temporarily (disabling is sometimes not enough)

*Disclaimer: Temporarily turn off/uninstall antivirus protection. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn it on immediately / redownload once issue fixed. 

• Restart the PC after doing this
• Open Microsoft Store and try updating again

Step 2: Check required Windows services

Microsoft Store depends on these services to install and update apps.

1. Press Win + R, type services.msc, and press Enter.
2. Locate the following services:
   • Microsoft Store Install Service
   • Windows Update
3. Make sure both services show Status: Running.
   • If a service is stopped, right‑click it and select Start.
   • If it is already running, right‑click it and select Restart.
4. Close the Services window, restart the PC, and try updating the apps again.

Step 3: Re‑register Microsoft Store (reset Store registration)

If the services are running but updates still fail, we’ll re‑register the Store.

1. Right‑click Start then select Windows PowerShell (Admin)
2. Copy and paste the command below, then press Enter:

      Get-AppxPackage -AllUsers Microsoft.WindowsStore | Foreach {
      Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"
      }
   

3. You may see lines scrolling, that’s normal
4. Restart your PC once the command completes
5. Open Microsoft Store and try updating again

Please keep me posted on how it goes, and feel free to reach out if you need any further assistance. 

---

If you have any further questions regarding this answer, please click "Comment".

Note: If you'd like to receive email notifications about this chat, follow the steps in our documentation to enable email notifications.

Answer 2

I do not see a user icon only a chess piece pawn icon. There is a possibility you are not signed into the MS store properly

To fix try:

Just restart the computer sometimes this fixes the issue

Make sure your date and time is correct because if it is incorrect this error will happen

Go to Settings -> Apps -> Installed apps, find Microsoft Store, select Advanced options, and click "Repair" or "Reset"

Go to Settings -> System -> Troubleshoot -> Other trouble-shooters, then run the Windows Store Apps trouble shooter

1. Press Win + R, type wsreset.exe, and press Enter. A black window will appear; do not close it until the Store opens automatically

attached Image shows my little profile cat photo: