Failed to get API token

Question

Failed to get API token

Jagadeesh Nellimarla 0

We are Azure service provider partners. Trying to reach Azure via API, however encountering below error. What could be the potential reason and steps to resolve this. We are also unable to login to the portal https://portal.azure.us/#home

Error_description":"AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. ,"error_codes":[5000224],"timestamp":"2026-02-19 23:55:54Z","

Vallepu Venkateswarlu 9,655 Reputation points Microsoft External Staff Moderator

2026-02-20T00:24:53.3966667+00:00

Hi @ Jagadeesh Nellimarla,

Welcome to Microsoft Q&A Platform.

Kindly share the error screenshot and any additional relevant details via private message so we can investigate further
Jagadeesh Nellimarla 0 Reputation points

2026-02-20T00:55:58.9233333+00:00

xxxxx
Danstan Onyango 3,996 Reputation points Microsoft Employee

2026-03-04T12:24:01.6666667+00:00

This error can happen when the authentication service is unvailable for common reasons like tenant specific policy, post maintenance unavailability. It can sometimes be temporary. Confirm its persistent for you.

You need to get an admin to check the tenant signin logs and audit logs to find the reason why.
If you can provide the corelation id that comes with the Entra error page that comes with the error we can check.

1 answer

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Vallepu Venkateswarlu 9,655 Reputation points Microsoft External Staff Moderator

2026-02-20T00:24:53.3966667+00:00

Hi @ Jagadeesh Nellimarla,

Welcome to Microsoft Q&A Platform.

Kindly share the error screenshot and any additional relevant details via private message so we can investigate further
Jagadeesh Nellimarla 0 Reputation points

2026-02-20T00:55:58.9233333+00:00

xxxxx
Danstan Onyango 3,996 Reputation points Microsoft Employee

2026-03-04T12:24:01.6666667+00:00

This error can happen when the authentication service is unvailable for common reasons like tenant specific policy, post maintenance unavailability. It can sometimes be temporary. Confirm its persistent for you.

You need to get an admin to check the tenant signin logs and audit logs to find the reason why.
If you can provide the corelation id that comes with the Entra error page that comes with the error we can check.

Answer 1

Sridevi Machavarapu 31,415 Microsoft External Staff Moderator

Hello Jagadeesh Nellimarla,

Thanks for sharing the requested details in Private messages tab.

This was not related to the API. The issue was with tenant authentication, where users could not sign in to the Azure US Gov portal and MFA registration failed even for Global Admins. Because authentication did not complete, token requests returned AADSTS5000224.

We worked with the engineering team to restore authentication, and access to the tenant was successfully re-enabled.

Following that, the problem was linked to the access configuration. A Conditional Access policy (for example, one targeting Microsoft partners and vendors) was blocking sign-ins, while per-user MFA was also enabled. This conflicted with the expected MFA flow. Users without prior MFA setup were unable to proceed.

After adjusting the configuration by disabling per-user MFA and temporarily relaxing the Conditional Access policy, users were able to sign in and complete MFA registration. Portal access and API token generation then functioned normally.

If a similar situation occurs, check the sign-in logs, Conditional Access policies, and MFA configuration.

Hope this helps. Feel free to reach out if you have any further questions.

Sridevi Machavarapu 31,415 Reputation points Microsoft External Staff Moderator

2026-03-27T17:25:37.21+00:00

Hello Jagadeesh Nellimarla,

Please confirm if your issue is resolved or still have any queries on this.
Raja Pothuraju 47,510 Reputation points Microsoft Employee Moderator

2026-03-27T18:08:26.22+00:00

Hello Jagadeesh Nellimarla,

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.

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Failed to get API token

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