Reopen a Case

Question

My case number is  [Removed PII]

I need to continue to have a live agent work on installing a driver on my computer

Answer 1

Visit support.microsoft.com and use the "Contact Support" option to reconnect with an agent. You can reference your case number there.

Call Microsoft Support at 1-800-642-7676 and provide your case number to be reconnected.

On the Microsoft Support site, use the live chat option and reference your case number for continuity.

Answer 2

To reopen your case, you can follow these steps:

1. Log in to the Microsoft Advertising Customer Support Portal.
2. Select the case you want to reopen (in your case, the one with the number 7098142047).
3. On the top right corner of the page, select the option to "Re-open case." This will update the case status to Reopened, and the button will change to Close case.

Make sure to add a comment explaining the reason for reopening the case, which in your situation is to continue having a live agent assist with installing a driver on your computer.

If you need further assistance, you may also consider contacting Microsoft Support directly for help with your issue.