How to authenticate Microsoft Authenticator app

Question

Microsoft Authenticator app needs a code to open itself. Closed loop. How to fix?

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Answer 1

To authenticate using the Microsoft Authenticator app, you typically need to enter a verification code or approve a sign-in request. If you are facing a situation where the app requires a code to open itself and you are unable to access it, here are some steps you can take:

1. Check for Recovery Options: If you have set up recovery options, such as a recovery email or phone number, you may be able to use those to regain access to your account.
2. Reinstall the App: If possible, uninstall and then reinstall the Microsoft Authenticator app. This may reset the app and allow you to set it up again.
3. Contact Support: If you are unable to resolve the issue, you may need to contact Microsoft support for assistance in resetting your multi-factor authentication settings or accessing your account.

Keep in mind that the app may require you to have access to the original device where it was first configured, especially if you are trying to recover your account.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Authenticator app not sending code to my email - Microsoft Q&A