outllok and gmail connection problems

Question

All of the sudden my Classic Outlook quit sending or receiving my gmail emails

Answer 1

Hi, I'm John! I will help you with this.

First, are you using the Outlook desktop app or Outlook.com in a browser? What exact error message you're encountering when trying to send?

If you are using the Outlook desktop app, please check these:

• In Outlook, go to the Send/Receive tab. > Make sure Work Offline is not enabled.
• Check the status bar at the bottom of Outlook. > Does it say Disconnected, Working Offline, or show an error?
• Go to File > Account Settings > Account Settings. Select your email account and click Repair.

It is also possible the connection between Outlook and your Google account needs to be refreshed. You may find this Microsoft guide helpful:

• "Fix problems connecting your Google account to the Microsoft Cloud" https://support.microsoft.com/office/fix-problems-connecting-your-google-account-to-the-microsoft-cloud-6b54d709-f8e9-4f61-8e4d-245d0a52bdd6

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.