My email it's been hack

Question

How to fix a hack email, I can't get any email there is nothing in my inbox

Answer 1

Hi! The password change will be a good start. You should also check that your contact methods remain the same here:

https://account.live.com/proofs/manage/additional

After that, close all your open sessions. You will need to log back in to all your devices, but it's safer this way:

https://account.live.com/proofs/manage/additional

After this, please review the next link to see if any apps that you don’t know have access to your account and delete them:

https://microsoft.com/consent

Finally, do this in Outlook from Edge:

Sign in to Outlook.com

Click on the gear icon (Settings) in the upper right corner.

Look for and open Mail settings.

Go to the Rules section and check if there are any rules you didn’t create. If there are any suspicious rules (for example: “forward everything to @.___” or “move everything to Deleted”), delete them immediately.

Also check in Forwarding and IMAP and make sure there are no addresses added. If there is one and it’s not yours, remove the forwarding.

Answer 2

Follow these steps to secure the hacked Outlook.com account and troubleshoot missing emails in the inbox:

1. Recover and secure the Microsoft account

• Use the official hacked/compromised account recovery flow: go to How to recover a hacked or compromised Microsoft account and select Start to launch the sign‑in helper. It will guide through self‑help or connect to an agent if available.
• After regaining access, immediately:
  • Change the account password to a strong, unique one.
  • Turn on two-step verification (MFA) and update security info (phone, alternate email).

2. Check if mail is being hidden, moved, or filtered Once signed back in to Outlook.com (web or mobile):

• Check Focused/Other tabs and filters
  • In the inbox, select Filter and choose All so no filter hides messages.
  • Make sure both Focused and Other tabs are checked for new mail.
• Check Junk Email
  • Open the Junk Email folder.
  • If legitimate messages are there, right‑click them and choose Mark as not junk to move them back to Inbox.
  • Review Junk Email settings and adjust if needed.
• Check Rules and Sweep rules
  • On a computer, open Rules settings and look for Inbox or Sweep rules that move or delete messages.
  • Delete or edit any rule that is moving messages out of the inbox without consent.
• Check Archive and other folders
  • Open the Archive folder and other folders to see if messages were moved.
  • To restore, select the message and choose Move to > Inbox.
• Check forwarding
  • In Outlook.com settings, verify Forwarding is not enabled to an address the hacker added. Turn off forwarding or remove unknown addresses.
• Check blocked senders
  • In Outlook.com settings, open Blocked Senders / Block and allow.
  • Remove any legitimate addresses or domains that were added there.

3. Verify connected apps and protocols

• If using Outlook for iOS/Android or other mail apps:
  • Ensure the app supports modern authentication and IMAP as required.
  • If IMAP/POP access is causing issues, disable IMAP and POP as described in POP, IMAP, and SMTP settings for Outlook.com and reconnect the app.

4. Check recent sign‑in activity

• Visit the Recent activity page for the Microsoft account to see recent sign‑ins and devices.
• If unfamiliar activity appears, follow the guidance there to secure or recover a compromised account.

5. If specific senders cannot reach the inbox

• Ask the sender to review Sender Support in Outlook.com so they can check why their messages are not being delivered.

If, after these steps, messages are still missing and the account is confirmed hacked, continue working through the hacked-account recovery guidance and sign‑in helper until the account is fully secured.

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References:

• How to recover a hacked or compromised Microsoft account
• Help protect your Outlook.com email account
• Can't send or receive email in Outlook.com
• Email is missing from your Outlook.com inbox
• Where are my email messages or calendar events in Mail and Calendar for Windows 10?