problems setting up authenticator app

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Need help setting up authenticator app. Tried setting it up but it asks for the code show on the authenticator app which I don't see

Carolyne-3676 1,136 Reputation points

2026-05-15T08:25:32.28+00:00
Here's how to properly set up the Microsoft Authenticator app:

1. Install the app on your phone — Microsoft Authenticator

(https://www.microsoft.com/en-us/security/mobile-authenticator-app) (iOS or Android)

In the app, tap "+" → "Work or school account" → "Scan QR code"

On your computer, the setup page should show a QR code — scan it with the app

After scanning, the app will show a 6-digit code that refreshes every 30 seconds — enter that code on the

computer screen

Common issue: "I don't see a code"

If you scanned the QR code but don't see a code:

Make sure you're looking at the correct account in the app (tap on it)

The code appears below the account name as a 6-digit number

If it shows a number to match instead (like "Enter 42"), that's the number matching flow — look at your computer screen for the matching number

If it's asking for a code before you even finish setup-This means an old authenticator is already registered on your account. This is your original problem — you need your IT admin to clear your existing MFA methods first before you can set up a new one. Then the setup flow will work cleanly with a new QR code and visible codes in the app.

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