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I have had trouble for a couple of years now where I am not receiving all emails. I have checked my junk emails, added the senders to my approved senders list, checked that they are not on my blocked email list and am still not getting them all. About a year ago my email was hacked and a rule for automatic forwarding was set up but the issue was before and after that. I deleted that rule and changed my password but the problem of missing emails is still occurring.
I am unable to contact via chat any Microsoft support so I am asking here. It is frustrating as I have had the email address for 20 years and everything is tied to it. I have checked my email on the browser as well as on my tablet and phone. It's all the same. I also checked storage and that is fine.
TIA!
Using Outlook for Android for personal email and calendar management
Hello
Can you think of a few examples from recent, who the sending domains would be, for example, @business.com? so that I can review them. Thanks!
It would be business domains - eg. abcbusiness.com.
This is super helpful.
I want to assure you that this example, the issue is not on your end, but on theirs.
The example domain you provided has DMARC and DKIM configuration issues (see screenshot), hence they are rejected by Microsoft. Please let their support know, once corrected, their emails can be accepted typically within 24-48 hours. See Microsoft's announcement about SPF/DMARC/DKIM requirements here (you can share this with their support). https://techcommunity.microsoft.com/blog/microsoftdefenderforoffice365blog/strengthening-email-ecosystem-outlook%E2%80%99s-new-requirements-for-high%E2%80%90volume-senders/4399730
These types of records are so important in the email industry these days. Think of these records like a secret code set up between me and my child. If I ever need to send a friend to pick her up from school on my behalf, I would give that friend the code. When the friend arrives, my child asks for the code. If the code is missing or wrong, my child can reject my friend, because it could be someone pretending to be my friend. Email works in a similar way. Email address spoofing is very common these days. These records work as the business owner's authorization that the emails are truly coming from them, not someone else trying to "pretend" to be them. When Microsoft sees a lack of these records, just like my child doesn't see the correct code provided by my friend, Microsoft will reject these emails, and see them as "spoofed".
That was just an example - the actual ones are ronwilliscpa.com, morgans.com.au, rbsmorgans.com, vincents.com.au, and lotushp.com.au. Those are just the ones I know of, there could be others I am not receiving that I am not even aware of them sending emails.
I reviewed all of these.
ronwilliscpa.com is missing DKIM
morgans.com.au's SPF record could contain more than 10 lookup, which exceeds allowed look up number, so it can cause issue too.
rbsmorgans.com doesn't have any of the three.
vincents.com.au is missing DKIM
lotushp.com.au looks ok, but it depends on how the email is sent. If it is sent from one of the following service, they should come in, otherwise they can be rejected.
• The IP address 35.213.202.133
• Any server in the domain’s A record
• Any server listed in the domain’s MX record
• Microsoft 365 servers (spf.protection.outlook.com)
• The dnssmarthost service (lotushp.com.au.spf.auto.dnssmarthost.net)
I am not going to lie, Microsoft's mandate requirement on these records are quite stricter, and it would only get stricter. Just to be candid with you, you might want to create a gmail address, and see if these emails can come in. Google is also requiring them, but their implementation timeline and their definition of high volume sender are a bit different, so it is entirely possible that they may not reject yet.
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Considering you have been hacked before, I think you might want to check these areas:
In your outlook.com settings > Mails > Junk, make sure it is set to standard, not strict.
Rules, If any rules are listed, delete all of them.
Conditional formatting, If anything is set up there, delete it.
Forwarding and IMAP, If you see any entries or settings you did not create, remove them. Turn off POP and IMAP.
After that, exit Settings and return to outlook.com.
Open the To Do section by clicking the blue checkmark icon on the left side. Delete anything there that was not created by you.
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Go to https://account.live.com.
Under Your info > Sign-in preferences, review all aliases on the account. If you see any alias you do not recognize, remove it.
Next, go to the Devices section of your Microsoft account and remove any devices you do not recognize.
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Please also do the following in Security section
Change your password
Enable two-step verification
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Go here https://account.microsoft.com/privacy/app-access Click on "Don't allow" for anything you don't recognize.
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Then go to Security > Manage how I sign in and make sure all contact information belongs to you.
On that same page, scroll down to App passwords and remove any existing app passwords.
Also on the same page, click on Sign out everywhere. This is intended to disconnect any active sessions that may still be connected. Please note that this can take up to 24 hours to fully take effect.
Thank you so much. I have another hotmail address that I have been able to receive the lotushp emails in, but I will see if the steps above fix it. Thank you.
You are welcome.
When I follow the AI steps and click 'get more help' this is what appears.