1
It is unusual if a laptop came pre-installed with a retail licence, not an OEM licence on the motherboard.
Where did you purchase the laptop, was that from the laptop manufacturer, or from a PC shop or online retailer, and was the laptop new or used when you purchased it?
2
What happened on your laptop before Windows was no longer activated.
3
Download the free ShowKeyPlus app from the Microsoft Store.
Please provide a screenshot of that app window and please hide your product key in the screenshot.