Computer locked up

Question

Warning Computer Locked up

Call microsoft 855 342 0747

Is this the correct number or a Scam?

Please help

Answer 1

The message and phone number are part of a tech support scam, not a legitimate Microsoft warning.

Microsoft error and warning messages never include a phone number to call, and Microsoft does not cold call or ask to be called from pop‑ups for unsolicited tech support.

Actions to take:

1. Do not call the number, do not provide any personal or payment information, and do not allow remote access to the computer.
2. Close the browser showing the “Computer Locked” message:
   • Try Alt + F4 to close the window, or
   • Press Ctrl + Shift + Esc, open Task Manager, select the browser, and choose End Task.
   • If that fails, restart the computer.
3. After restart, open the browser and clear its cache.
4. Report the scam to Microsoft at https://www.microsoft.com/reportascam.

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References:

• Avoid and report Microsoft technical support scams
• Protect yourself from tech support scams
• Protect yourself from online scams and attacks
• Tech support scams
• possible virus, computer locked - Microsoft Q&A
• Who do I call for support? - Microsoft Q&A

Answer 2

Hi. I'm David, and I'm happy to help you.

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This phone number is a scam. Microsoft does not include phone numbers in error messages or warnings, and any pop‑up urging you to call is a fraudulent attempt to steal personal or financial information. Do not call this number. Close the pop‑up and run a trusted security scan instead as a precaution.

To better understand how these scams work and how to protect yourself, see this official Microsoft article:

https://support.microsoft.com/en-us/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435

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Feel free to ask any questions you may have.

Answer 3

accepted today

Answer 4

Both answers solved the problem