Templates Missing

Question

My Templates button is missing from Outlook. How do I get that button back?

Answer 1

The missing My Templates button is currently a known issue with Outlook for Microsoft 365 and related add-ins.

When composing an email in classic Outlook, the View Templates button can disappear from the ribbon, and the My Templates add-in may also be missing from All Apps. In many cases, other add-ins like Viva Insights or Salesforce may be missing as well. This is being tracked as service incident MO1243496, caused by a recent service change that enforced stricter authentication and blocked add-in deployment and user authentication for add-ins.

Microsoft is actively deploying a fix. As the fix rolls out, the My Templates button and other affected add-ins should reappear without local client changes.

If tenant-level configuration needs to be checked or re-enabled by an admin, the following Exchange Online PowerShell steps can be used to confirm that the My Templates add-in is enabled for the organization:

1. Connect to Exchange Online PowerShell as a tenant administrator. See: Connect to Exchange Online PowerShell.
2. (Optional for support) Start a transcript to capture output:

      Start-Transcript -Path "C:\mytemplates\MySession.txt" -Append
   

3. Check the status of the My Templates add-in:

      get-app -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93
   

4. If needed, enable the add-in at the organization level:

      Set-App -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93 -OrganizationApp -Enabled $true
   

5. List all add-ins to verify status:

      get-app
   

If the button is still missing after the service incident is reported as resolved and the add-in is confirmed enabled, collect logs as requested by Microsoft Support (for example, a performance trace in new Outlook) and open a support case so engineering can review tenant-specific telemetry.

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References:

• My Templates are missing from Outlook