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rescheduling exam appointment

Rajiv Kale 0 Reputation points
2026-03-20T01:51:50.5333333+00:00

I was checking in to Exam AB-730. Uploaded all photos and ID card etc.. At the last moment it failed in "Video Streaming? Then it went to "do you want to reschedule an appointment" To which I said Yes, selected date/time but then it said something went wrong or so and could not reschedule. Please help.

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  1. AI answer

    2026-03-20T01:52:08.3966667+00:00

    Rescheduling and cancellation of Microsoft certification exams is handled through the Microsoft Learn profile and the exam delivery provider (Pearson VUE), not directly in the check-in flow.

    To resolve the failed reschedule and confirm or change the appointment:

    1. Open the Learn profile and check the current appointment
      • Sign in to the Learn profile.
      • From the avatar menu, select Profile → Credentials → Certifications.
      • Scroll to find the AB-730 exam appointment.
      • Verify whether the original appointment still exists or if a new one was created.
    2. Reschedule or cancel from the Learn profile
      • Next to the AB-730 appointment, select Reschedule or Cancel.
      • The site will redirect to Pearson VUE to complete the reschedule.
      • Choose the new date/time and confirm on Pearson VUE.
    3. Observe the reschedule/cancellation policy
      • Changes must be made at least 24 hours before the scheduled time; otherwise, the exam fee or voucher is forfeited.
    4. If rescheduling still fails
      • If no appointment appears in the Learn profile or rescheduling continues to error, contact Pearson VUE support directly for assistance with the booking.

    If AB-730 is still in beta at the time of the attempt, the exam itself and its scheduling are still managed the same way; only score release timing differs.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Julian Sharp 26,951 Reputation points
    2026-03-20T08:22:32.5+00:00

    Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

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