#SOSMicrosoft

Question

Boa noite, não estou conseguindo ter suporte com um atendente físico para recuperar um hotmail antigo que não tenho mais a senha é o número.

Answer 1

Oi,

Devido ao elevado número de pedidos de apoio, pode ser difícil contactar imediatamente um agente ativo.

Para esclarecer, quando você diz uma conta antiga do Hotmail, quando foi a última vez que conseguiu entrar nela?

Tem acesso a outros métodos de recuperação, como um endereço de E-mail alternativo?

Answer 2

Support is only provided in English.

To recover an old Hotmail/Outlook.com account without access to the password or phone number, use these official tools and forms:

1. Go to the Microsoft account sign-in page and choose to reset the password using the Reset your password flow described in I can't sign in to my Microsoft account.
2. If the usual reset options (phone/email code) do not work or are not available, use the Sign-in Helper tool: Sign-in Helper tool. This identifies most sign-in issues and can redirect to recovery.
3. If still unable to sign in, fill out the Microsoft account recovery form as explained in Help with the Microsoft account recovery form. Steps:
   • Use a different, working email address (can be a new Outlook.com address) so Microsoft can contact about the request.
   • Provide as much accurate information as possible about the old account (previous passwords, subjects of recent emails, folder names, contacts, etc.).
   • Microsoft reviews the form and responds within 24 hours.
4. If two-step verification was enabled and none of the verification methods (phone, email, app) are accessible, support agents are not allowed to bypass security, send password reset links, or change account details. In that case, recovery is not possible beyond what the recovery form allows.
5. If the Hotmail/Outlook.com account has not been used for more than two years, it may have been deleted and cannot be reopened. This is noted in How to sign in to Hotmail and I can't sign in to my Microsoft account.

For additional technical help (not for bypassing security), use Contact Microsoft Support as described in Troubleshoot Microsoft verification code issues. Choose Get Help, then Contact Support.

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References:

• I can't sign in to my Microsoft account
• Help with the Microsoft account recovery form
• Troubleshoot Microsoft verification code issues
• How to sign in to Hotmail