Refund request

Question

I purchased an Office upgrade in January but when I went to instal it today it said my iMac is too old. Please refund me my payment of NZD179.00.

Answer 1

Hi,

I’m afraid there is only a 30-day grace period to request a refund for your Microsoft subscription purchase. You may try contacting Microsoft Support directly to check if an exception can still be made or if there are any other available options.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.