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Login issues

Lx XL 0 Reputation points
2026-03-31T03:30:46.6866667+00:00

Trying to help some older generation they have recently acquired the 365 office subscription tried to login and reset password and no is asking for a usb key from multiple attempts

Pls help

Microsoft 365 and Office | Other
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  1. Jeronimo Fuerte 39,530 Reputation points Independent Advisor
    2026-03-31T04:11:16.7866667+00:00

    Hi! Sorry to hear about this. Is this also happening in the web version, or only in the app? Have you checked the bottom of that message to see whether there is an option to use a different verification method?

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