bluetooth connecting issue

Question

I am experiencing a consistent failure with Bluetooth audio on my laptop. While playing audio (YouTube, Spotify, etc.), the sound suddenly stops coming through the output device in the middle of playing, even though the application shows the media is still playing. After a few seconds of silence, the Bluetooth device (TWS/Speaker) disconnects automatically from the laptop.

Answer 1

When did the issue start? Does this happen with all Bluetooth devices or only one (TWS/speaker)? Do you see any error message when it disconnects?

Have you tried removing and pairing it again? Go to Settings > Bluetooth & devices, remove the device and pair it again.

Also, please disable power saving: Right-click Start > Device Manager > Bluetooth, right-click your Bluetooth adapter > Properties > Power Management > Uncheck Allow the computer to turn off this device to save power.

Answer 2

Follow these steps on Windows 11 to troubleshoot Bluetooth audio that stops and then disconnects:

1. Run the Bluetooth troubleshooter
   • Open the Get Help app using the Bluetooth troubleshooter link and let it automatically diagnose and attempt to fix Bluetooth issues.
   • Run the troubleshooter in Get Help
2. Verify sound output and volume
   • Select Start > Settings > System > Sound.
   • Under Output, make sure the Bluetooth TWS/speaker is selected as the output device.
   • Also click the Sound icon on the taskbar and confirm the same device is selected and not muted.
3. Reconnect the Bluetooth device cleanly
   • Select Start > Settings > Bluetooth & devices.
   • Find the problematic TWS/speaker, select More options (… ) > Remove device.
   • Select Add device, choose Bluetooth, and pair the device again.
4. Power‑cycle Bluetooth on the PC
   • Go to Start > Settings > Bluetooth & devices.
   • Turn Bluetooth off, wait at least 10 seconds, then turn Bluetooth on again.
   • Reconnect the audio device and test for a while to see if the random disconnects persist.
5. Set the audio format to a stable, high‑quality mode
   • Ensure the Bluetooth device is connected.
   • Go to Start > Settings > Bluetooth & devices > Devices.
   • Select the Bluetooth audio device, then choose Advanced sound properties.
   • Under Output settings, set Format to 2 channels, 16 bit, 48000 Hz (DVD Quality).
6. Update Bluetooth drivers
   • Select Start > Device Manager.
   • Expand Bluetooth and select the Bluetooth adapter (may include the word “radio”).
   • Right‑click it and choose Update driver > Search automatically for updated driver software.
   • Complete the wizard, then restart the PC if prompted and test Bluetooth audio again.
7. Confirm the device supports A2DP
   • Check the documentation or manufacturer’s website for the TWS/speaker and confirm it supports the A2DP Bluetooth profile, which is required for stable, higher‑quality audio streaming.
8. Check for Windows updates
   • Select Start > Settings > Windows Update.
   • Select Check for updates and install all available updates.
   • Restart the PC if required and retest.
9. Restart the PC
   • Select Start > Power > Restart to clear temporary issues that can cause intermittent Bluetooth audio drops and disconnects.

If the issue continues after these steps, repeat testing with a different Bluetooth audio device to see whether the problem is specific to one TWS/speaker or affects all Bluetooth audio devices.

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References:

• Fix Bluetooth connected but no sound issue on Windows