is quickassist broken

Question

I can start quickassist in "help someone mode"

Answer 1

Hi,

Thank you for posting your question here!

Based on what I see this is a backend auth failure in Quick Assist help someone mode usually service side or account token related. Kindly follow these step by step:

1 Confirm you are signed into Windows with a Microsoft account not local

• Settings
• Accounts
• Your info

2 Sign out of Quick Assist completely

• Open Quick Assist Sign out
• Close app
• Then reopen and sign in again

3 Reset Quick Assist

• Settings Apps Installed apps
• Quick Assist
• Advanced options
• Hit Repair first then Reset

4 Check time and region

• Settings
• Time and language
• Time sync on
• Region correct

If this still says, try again later it usually means a temporary Microsoft service outage or a blocked auth call.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thank you and I appreciate your effort.

Regards,

Angelique P.

Answer 2

Quick Assist itself is not described as generally broken in the provided information, but it can fail to start or connect if its required components or services have issues.

For a “Try again later / Something went wrong on our end” message when starting in Help someone mode, use these steps that are supported in the context:

1. Confirm Quick Assist is the current Store app
   • Open Start and type Quick Assist.
   • Make sure the new Store app icon is used. If the old icon still appears, open the new app once so old shortcuts are removed, or delete the old shortcut manually.
2. Check Microsoft Edge and WebView2
   Quick Assist depends on Microsoft Edge and Microsoft Edge WebView2. Problems with these can prevent Quick Assist from working.
   • Ensure Microsoft Edge is installed and up to date. After updating Edge, try Quick Assist again.
   • If Quick Assist reports WebView2 problems or still fails, install Microsoft Edge WebView2 using the steps in the troubleshooting article, then retry Quick Assist.
3. If Quick Assist will not install or update from Microsoft Store
   • Reset the Microsoft Store cache: press Windows logo key + R, type wsreset.exe, select OK, wait for the command window to close and Microsoft Store to reopen.
   • Make sure Windows is fully updated, then try installing or updating Quick Assist again.
   • Verify time and location settings are correct in Language & region settings.
4. If on an organization‑managed device
   • Quick Assist installation or use might be blocked by policy. In that case, contact the organization’s IT support to confirm whether Quick Assist is allowed.

If the error persists after these steps, the message can indicate a temporary issue with the Quick Assist service itself; in that case, retrying later after confirming Edge/WebView2 and Store/Windows updates is the supported path.

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References:

• Solve PC problems remotely using Quick Assist
• Use Quick Assist to help users
• Troubleshoot problems installing and running Quick Assist