wsl2 virtualmachineplatform module download failed for 358h laptop

Question

wsl2 virtualmachineplatform module download failed for 358h laptop

Yuhan Shen 0

Hi

I bought a 358h laptop and want to use WSL2. I'm sure the Virtualization is enabled on my laptop BIOS.

Had done:
dism /online /enable-feature /featurename:VirtualMachinePlatform /all

It is stuck at 36.7%.

Other work:
Remove-Item -Recurse -Force C:\Windows\SoftwareDistribution

dism /online /enable-feature /featurename:VirtualMachinePlatform /all

Stuck at 28.7% again.

Some CBS log:

2026-04-28 10:53:15, Info 2026-04-28 10:53:15, Info 2026-04-28 10:53:15, Info 2026-04-28 10:53:15, Info 2026-04-28 10:53:15, Info 2026-04-28 10:53:15, Info 2026-04-28 10:53:15, Info 2026-04-28 10:53:15, Info 2026-04-28 10:53:15, Info ----------------- 2026-04-28 11:01:25, Info 2026-04-28 11:01:25, Info 2026-04-28 11:01:26, Info 2026-04-28 11:01:26, Info 2026-04-28 11:01:26, Info 2026-04-28 11:01:26, Info 2026-04-28 11:01:26, Info 2026-04-28 11:01:26, Info 2026-04-28 11:01:26, Info 2026-04-28 11:01:26, Error 2026-04-28 11:01:26, Error 2026-04-28 11:01:26, Info 2026-04-28 11:01:27, Info 2026-04-28 11:01:29, Info 2026-04-28 11:01:29, Info 2026-04-28 11:01:29, Info 2026-04-28 11:01:29, Warning CBS FC: Calling Download on WUClient Acquirer CBS FC: FCAcquirerWUClient: Calling WindowsUpdateDownloadFromUUP CBS FC: FCAcquirerWUClient: WULib Mode Complete: [0] CBS WU: Update service is not default AU service, skip. URL: https://tas02.cws.update.microsoft.com/, Name: DCat Flighting Prod CBS WU: Update service is not default AU service, skip. URL: https://tas01.cwsapp.update.microsoft.com/, Name: Windows Store (Prod) CBS WU: Microsoft Update service is the default, URL: https://fe2cr.update.microsoft.com/v6/, Name: Windows Update CBS Windows Insider Program: Current settings: Content type: (null), Build branch: (null), Ring: (null), Build Flighting Enabled: No CBS DWLD: Current product search criteria: (Product='Client.OS.rs2.amd64' and CurrentVersionOnly=1 and DeploymentAction=*) CBS FC: FCAcquirerWUClient: WULib DownloadProgress: [50 / 100] ------------------------------------------------ CBS FC: FCAcquirerWUClient: WULib DownloadProgress: [50 / 100] CBS DWLD: Cancelling... CBS DWLD: Downloading update (0 of 0 bytes)...[0 of 0 bytes overall - 0%], sub phase: 3, sub percentage: 0 CBS FC: FCAcquirerWUClient: WULib DownloadProgress: [50 / 100] CBS DWLD: Downloading update (0 of 0 bytes)...[0 of 0 bytes overall - 0%], sub phase: 3, sub percentage: 0 CBS FC: FCAcquirerWUClient: WULib DownloadProgress: [50 / 100] CBS DWLD: Timed out waiting on WU download for 2702000 milliseconds. [HRESULT = 0x80240021 - WU_E_TIME_OUT] CBS DWLD:Failed to download actual content [HRESULT = 0x80240021 - WU_E_TIME_OUT] CBS FC: FCAcquirerWUClient: WindowsUpdateDownloadFromUUP returns. [0x80240021] CBS FC: CFCAcquirerWUClient::Download(141): Result = 0x80240021 CBS FC: CFCAcquirerWrapper::Execute(171): Result = 0x80240021 CBS Exec: Failed to download FOD from WU, retry once. [HRESULT = 0x80240021 - WU_E_TIME_OUT] CBS FC: FCAcquirerWUClient: WULib DownloadProgress: [50 / 100] CBS FC: Calling Download on WUClient Acquirer CBS FC: FCAcquirerWUClient: Calling WindowsUpdateDownloadFromUUP CBS FC: FCAcquirerWUClient: WULib Mode Complete: [0] CBS Current tick count: 59 lower than last tick count: 378. [HRESULT = 0x8007000d - ERROR_INVALID_DATA]

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Answer 1

Ramesh Srinivasan 81,800 Independent Advisor

Hi Yuhan,

Windows Update seems to have timed out. Please run the Windows Update Troubleshooter, which is based on the new "Get Help" platform:

https://support.microsoft.com/en-us/windows/troubleshoot-problems-updating-windows-188c2b0f-10a7-d72f-65b8-32d177eb136c#id0ebf=windows_11

If it reports any errors, post them here.

In case the troubleshooter can't fix the issue, reset the Windows Update cache using this batch file:

Please reset the Windows Update cache using this batch file to see if that fixes the issue:

https://gist.github.com/winhelponline/af9296c106448a664a6229d8146a85fd

Download the zip file and extract the batch file to the desktop.
Right-click on the batch file, click Properties, click "Unblock" (if present), and OK.
Double-click the batch file to run it.
After it completes execution, don't close it yet.
Right-click on that Command Prompt window, click "Edit" and click "Select all"
Right-click on that Command Prompt window, click "Edit" and click "Copy" (This copies the output to the clipboard.)
Paste the info (Ctrl + V) into your reply window.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Yuhan Shen 0 Reputation points

2026-04-29T01:35:19.5166667+00:00
Thank you.
I use new "Get Help" platform, and the AI told me follow this website,
https://support.microsoft.com/zh-cn/windows/%E5%9C%A8-windows-%E4%B8%8A%E5%90%AF%E7%94%A8%E8%99%9A%E6%8B%9F%E5%8C%96-c5578302-6e43-4b4b-a449-8ced115f58e1
but it doesn't matter. The other issue looks like my symptom but not the same update module.
https://learn.microsoft.com/en-us/answers/questions/5828322/cannot-enable-virtual-machine-platform-stuck-at-do?ocid=OO_Core_NEU_GetHelp_DG_GetHelp_Solutions

I use the batch file script, and the result:

Windows 更新服务正在停止. Windows 更新服务已成功停止。

Background Intelligent Transfer Service 服务正在停止.. Background Intelligent Transfer Service 服务已成功停止。

Cryptographic Services 服务。 Cryptographic Services 服务也会停止这些服务。

Smartlocker 筛选器驱动程序 Application Identity

你想继续此操作吗? (Y/N) [N]: Y

Smartlocker 筛选器驱动程序服务已成功停止。

Application Identity 服务正在停止. Application Identity 服务已成功停止。

Cryptographic Services 服务正在停止.. Cryptographic Services 服务已成功停止。

系统找不到指定的文件。拒绝访问。 C:\ProgramData\Application Data\Microsoft\Network\Downloader\qmgr*.dat Resetting winsock and proxy settings and BITS queue ***

Winsock 目录。你必须重新启动计算机才能完成重置。

WinHTTP 代理服务器设置:

直接访问(没有代理服务器)。

BITSADMIN version 3.0 BITS administration utility. (C) Copyright Microsoft Corp.

Internet proxy settings for account localsystem set to NO_PROXY. (connection = default)

BITSADMIN version 3.0 BITS administration utility. (C) Copyright Microsoft Corp.

{BA655016-9296-403E-B183-3A99B6B8C275} canceled. {77B38695-2975-44FB-AFBC-725F8E66E537} canceled. {A5A2901A-A4D9-425F-8F33-2A56AAA6BAD3} canceled. out of 3 jobs canceled. 查询活动状态...

TCP 全局参数

enabled normal default ECN 功能 : disabled RFC 1323 时间戳 : allowed RTO : 1000 enabled Sack Rtt 复原 : disabled SYN 重新传输次数 : 4 enabled enabled HyStart : enabled enabled off

Deleting WU Policy registry keys *** 错误: 系统找不到指定的注册表项或值。错误: 系统找不到指定的注册表项或值。错误: 系统找不到指定的注册表项或值。错误: 系统找不到指定的注册表项或值。 Query service permissions ***

D:(A;;CCLCSWRPLORC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)S:(AU;FA;CCDCLCSWRPWPDTLOSDRCWDWO;;;WD)

D:(A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;SAFA;WDWO;;;BA)

D:(A;;CCLCSWRPLORC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;DCWPRC;;;S-1-5-80-3055155277-3816794035-3994065555-2874236192-2193176987)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

D:(A;;CCLCSWRPLORC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)S:(AU;FA;CCDCLCSWRPWPDTLOSDRCWDWO;;;WD) Starting WU services *** [SC] ChangeServiceConfig 成功 [SC] ChangeServiceConfig 成功请求的服务已经启动。

NET HELPMSG 2182 以获得更多的帮助。

Windows 更新服务正在启动 . Windows 更新服务已经启动成功。

请求的服务已经启动。

NET HELPMSG 2182 以获得更多的帮助。

请求的服务已经启动。

NET HELPMSG 2182 以获得更多的帮助。

请求的服务已经启动。

NET HELPMSG 2182 以获得更多的帮助。

Microsoft Windows [版本 10.0.26200.8246] Completed * * * 请按任意键继续. . .
Ramesh Srinivasan 81,800 Reputation points Independent Advisor

2026-04-29T03:05:31.41+00:00
Hi Yuhan,

See if you can install VirtualMachinePlatform. If the same issue occurs, please do the following:

Download 26100.1.240331-1435.ge_release_amd64fre_CLIENT_LOF_PACKAGES_OEM.iso from Microsoft.

Download the ISO and mount it. Suppose the drive letter is E:. Open Command Prompt (admin), run this command to install VirtualMachinePlatform.

DISM.exe /Online /Enable-Feature /FeatureName:VirtualMachinePlatform /All /Source:E:\LanguagesandOptionalFeatures /LimitAccess

Restart Windows.

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wsl2 virtualmachineplatform module download failed for 358h laptop

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TCP 全局参数

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