cursor vanished

Question

The cursor disappeared on my Gateway GWTC116-2BL. What can I do?

Answer 1

Hi!

Are you using the laptop's touchpad or an external mouse?

• If you are using an external mouse, disconnect the mouse and reconnect it.
• Another test is to try another mouse to confirm that your mouse is faulty.

If you are using a touchpad, download and install the drivers for your laptop.

https://gatewayusa.zendesk.com/hc/en-us/articles/34649692087703-GWTC116-2-Drivers-Windows-10-11

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• Click on GWTC116-2 Drivers (Windows 11) > Right-click > Extract > Install all drivers > Restart your computer.

Answer 2

Try these steps in order on Windows 11:

1. Check the mouse hardware
   • Unplug the mouse (or USB receiver, if wireless), wait a few seconds, then plug it back in.
   • Try a different USB port.
   • If using a USB hub, plug the mouse directly into the PC instead of the hub.
   • If the mouse is wireless, make sure batteries are fresh/charged and there is no dirt blocking sensors.
2. Test the mouse on another device
   • Connect the mouse to another PC and check if the lights come on and the cursor appears/moves.
   • If it does not work on another PC (and the correct driver is installed there), the mouse may need to be replaced.
3. Check for driver issues and updates
   • Press Win + X and select Device Manager.
   • Expand Mice and other pointing devices.
   • Right‑click the mouse device, select Update driver, then follow the prompts.
   • Also run Windows Update:
     • In the taskbar search box, type check for updates and select Check for updates.
     • Install any available updates, including driver updates.
4. If still no cursor at all
   • Use the keyboard (Tab, arrow keys, Enter) to navigate while troubleshooting.
   • If no mouse or touchpad works and no device appears in Device Manager, contact the device manufacturer for hardware service.

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References:

• Mouse and keyboard problems in Windows

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