Receipt Request from a purchase

Question

Hello,

I am in need of a receipt from a purchase made on my Mastercard ending in <Moderator's note: PII removed> for $138.11 on 3/18/2026.

Thank you,

<Moderator's note: PII removed>

Answer 1

Hello Matthew King,

1. To Get Microsoft receipt:

Go to: View your Microsoft billing orders

Sign in with the Microsoft account used for the purchase

At the top, select: “Payment & billing” > “Order history”

Use filters:

• Set date range to March 2026
• Look for an amount close to $138.11

Click the matching order

Select: “View details” > “Print / Download receipt”

2. If you don't see the charge, do this quickly:

Try other accounts you may have used (common: Outlook.com, Hotmail, Gmail-linked Microsoft account)

Check if the charge came from:

• Family member’s account (Microsoft 365 Family)
• App Store / Google Play / Best Buy / third-party seller > In this case, Microsoft cannot generate the receipt

Check your bank statement for: exact merchant name (e.g., “Microsoft Store” vs “MSFT Microsoft 365”) → Helps identify where to retrieve the receipt

3. If still not found, please contact Microsoft support for the best assistance:

Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

• Go to https://support.microsoft.com/home/contact
• Search for "Billing" in the search box.    
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select Billing> Subscriptions
• Look for and select "Chat with a support agent in your web browser" (during business hours). Once connect, explain your situation clearly.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

To get a receipt for that Microsoft charge, use the Microsoft account order history for the account that was billed:

1. Go to the Microsoft account order history page: https://account.microsoft.com/billing/orders.
2. Sign in with the Microsoft account that is associated with the Mastercard ending in 7222.
3. Select Payment & billing > Order history.
4. Under Refine, set the date range to include 3/18/2026 and locate the $138.11 charge with status Completed or Redeemed.
5. Select Order details for that transaction, then select Print to print or save the invoice/receipt. Alternatively, use the browser’s print function (for example, in Microsoft Edge, right-click the page and select Print).

If the charge is for a specific subscription such as Clipchamp Premium, the same receipt is also accessible by going to the Clipchamp billing page, selecting Manage Subscription, which opens the Microsoft account’s Services & subscriptions page, then using Manage > Billing history or Payment & billing > Order history to find and print the invoice.

Ensure the correct Microsoft account is used; if signed in with a different personal or family account, the purchase will not appear.

---

References:

• View your Microsoft Store order history
• How to purchase and manage a Clipchamp personal subscription