Error connection reset

Question

I can't access a website because it keeps saying "error connection reset."

How do I fix this?

Answer 1

Hi!

Which website are you trying to access?

Did the problem occur on another device?

• Try accessing the same website using your mobile phone's browser.

Have you tried a different browser?

• Try a different browser, such as Microsoft Edge or Firefox.

Are you able to access other websites?

Are you able to access installed apps that require internet access?

I await your response.

Answer 2

"Connection reset" usually means something on the path (PC, app, or server) is abruptly closing the TCP connection. On Windows 11, try these steps in order:

1. Try another browser and device

• Open the same site in a different browser (Edge instead of Chrome/Firefox, for example).
• If possible, try the same site from another PC or phone on the same network.
  • If it fails everywhere, the issue is likely with the site, router, or ISP.
  • If it only fails on one PC, continue with the steps below.

2. Reset TCP/IP, Winsock, and DNS Run these commands to reset the network stack and DNS cache:

1. Select Search on the taskbar, type Command Prompt.
2. Right‑click Command Prompt and choose Run as administrator > Yes.
3. Run these commands in this exact order, pressing Enter after each:
   • netsh winsock reset
   • netsh int ip reset
   • ipconfig /release
   • ipconfig /renew
   • ipconfig /flushdns
4. Restart the PC and test the website again.

3. Use Network reset (last resort on this PC) If the problem persists only on this PC, use Network reset. This removes and reinstalls all network adapters and resets their settings.

1. Select Start > Settings > Network & internet.
2. On Windows 11, select Advanced network settings > Network reset.
3. Select Reset now > Yes.
4. After restart, reconnect to the network and test the site.

Note:

• After Network reset, VPN clients, Hyper‑V virtual switches, or other networking software might need to be reinstalled or reconfigured.
• Network reset may change your network profile to Public; adjust it if you need device discovery on your LAN.

If the site still shows "connection reset" on multiple devices and networks, the issue is likely on the website’s server side and must be fixed by the site owner.

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References:

• Fix Ethernet connection problems in Windows
• Troubleshoot TCP/IP connectivity