Change verification email

Question

I need to change the verification email for my account.

Answer 1

Hi,

Do you currently still have access to your account?

Also, do you have any other verification methods available, such as your phone number or another email address, and do you have access to them?

If you still have access to your account, please open the link below and log in to your Microsoft account:

https://account.live.com/proofs/Manage

• Click "Add a new way to sign in or verify"

• Choose "Email a code" or "Text a code"

• Enter your new email address or phone number to use as your new recovery method

• You will receive a verification code on the method you selected.

• Enter the code in the blank field and click Next

• Follow the remaining prompts to complete the process.

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If you no longer have access to your account or any of your verification methods, then your only option would be to complete the Microsoft account recovery form to try to regain access to the account: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.

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I’ll be here for your update and ready to help until this is resolved. If you find the answer helpful, please feel free to rate the thread. Otherwise, please click "Add comment" below instead of selecting Yes or No.

Answer 2

To change the verification email for an Outlook.com / Microsoft account, update the aliases and security info on the Microsoft account.

1. Go to the Your info page for the Microsoft account at https://account.live.com/names/manage and sign in.
2. Under Your info, choose Add email to add a new email address as an alias, or Add phone number if desired.
3. After adding the new email, verify it:
   • Go to Manage how you sign in to Microsoft (https://go.microsoft.com/fwlink/?LinkId=529489).
   • Next to the new email alias, select Verify, then Send email, and complete the verification from the message sent.
4. Set which email can receive verification codes:
   • Verification codes sent by email can only go to the primary alias or another email added as a way to verify sign in.
   • Make the desired email the primary alias and/or add it as a verification method.
5. Optionally, remove or stop using the old verification email:
   • On the same Your info / alias management page, select Remove next to any email address that should no longer be associated with the account (only remove addresses that are no longer needed).

If using a work or school account and adding an email as a security method:

1. Sign in to the work or school account and go to the My Account page at https://myaccount.microsoft.com.
2. Select Security info in the left navigation, then Add method.
3. Choose Email, select Add, and enter the email address (cannot be the work or school email itself).
4. Enter the code sent to that email and select Next to complete setup.
5. To remove an old verification email, on Security info, select Delete next to the Email method and confirm.

After these steps, verification codes will be sent to the new email address configured as the primary alias or as a security verification method.

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References:

• Change the email address or phone number for your Microsoft account
• How to verify an email address in your Microsoft account
• Microsoft account security info & verification codes
• Set up an email address as your verification method