Sign-in failed Error code: interaction_required AADSTS5000225

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Sign-in failed Error code: interaction_required AADSTS5000225

Game Lu 0

Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: <pii removed> Correlation ID: <pii removed> Timestamp: 2026-05-11 00:50:24Z

Shubham Sharma 15,500 Reputation points Microsoft External Staff Moderator

2026-05-11T01:17:52.39+00:00

Game Lu

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -

2 answers

Your answer

Shubham Sharma 15,500 Reputation points Microsoft External Staff Moderator

2026-05-11T01:17:52.39+00:00

Game Lu

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -

Answer 1

Shubham Sharma 15,500 Microsoft External Staff Moderator

Game Lu

Thank you for your patience

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If this was helpful to resolve your query, please accept the answer and upvote it 👍 to make it helpful for the community.

Thank you for contacting Microsoft Q&A!

Shubham Sharma 15,500 Reputation points Microsoft External Staff Moderator

2026-05-14T03:45:56.3966667+00:00

Game Lu

If this was helpful to resolve your query, please accept the answer and upvote it 👍 to make it helpful for the community.

Answer 2

Game Lu 0

How should this problem be solved

Shubham Sharma 15,500 Reputation points Microsoft External Staff Moderator

2026-05-11T03:09:29.8066667+00:00

Game Lu

Please provide the requested details for further assistance via private message.

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Sign-in failed Error code: interaction_required AADSTS5000225

Sign-in failed

2 answers

Your answer