An error occured during authentication

Question

Since last 2 days I am unable to login to Hotmail email. I was getting the notification of emails but as soon I would press to read the email disappeared and did not appear in the inbox.

I have uninstalled, recovered restarted, and changed password several times in the last 4 hours. All I keep getting is "and error has occured during authentication.Please try again".

I have tried everything and cannot find a single help for this.

Answer 1

Hi! Sorry to hear about this. It seems like your email is being redirected. Please, in the account you are using to receive the recovery code, click the gear icon in the upper-right corner, open Mail settings, and review the Rules section. Delete any rule you did not create, especially rules that forward messages, move emails to Deleted/Junk, or hide incoming emails. Also, check Forwarding and IMAP, and make sure no unknown forwarding address is listed. If there is one and it is not yours, remove it immediately.