Teams auto answer calls

Question

My Teams is connected to Snapper to receive call, I have enable the auto answer feature in snapper but it seems not working

Answer 1

Hello @Saravanan Periasamy,

Thank you for your message.

Just to confirm, are you currently using the Snapper integration for Microsoft Teams, as described in this guide: Snapper for Microsoft Teams User Guide

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If this is the setup you are using, then it is considered a third‑party integration rather than a built‑in Microsoft Teams feature. In this case, the auto‑answer functionality is controlled by the Snapper service itself.

Because of that, the best next step would be to reach out to the Snapper support team directly, as they will have more visibility into how the feature is configured and why it may not be working as expected in your environment.

I understand this might not be the answer you were hoping for, but since the behavior is managed outside of Microsoft Teams, the third‑party provider will be in the best position to assist you further.

Please feel free to let me know if you need any clarification or general guidance around Teams.

Kind regards,

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