Refund after trial

Question

my subscription got renewed without knowing it was billing for annual.how to get refund?

Answer 1

You can use the steps provided on this link to cancel the subscription, also while you are managing the subscription, it is best to disable the recurring billing on the subscription.

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

And, this link provides the steps to check your eligibility for a refund on the cancelled susbcription.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Answer 2

To try to get a refund after the trial renewed to an annual Microsoft 365 subscription, cancel the subscription first and then check refund eligibility.

1. Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was used to purchase the subscription.
2. Find the Microsoft 365 subscription and select Manage.
3. On the next page, select Cancel (or Upgrade or Cancel, depending on what is shown), then follow the on-screen steps to complete cancellation.
4. After cancellation, refund eligibility is determined based on Microsoft’s subscription refund rules. Not all cancellations result in a refund, and eligibility can depend on country/region and timing.
5. If the subscription was purchased via Google Play or Apple App Store, contact their customer support directly for cancellation or refund instead of using the Microsoft account site.

If the subscription is in Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, or Turkey, cancellation may entitle to a prorated refund depending on subscription length and renewal status; see the prorated refund guidance in the referenced article.

For further help or if the self-service steps do not resolve the issue, contact Microsoft Support from the refund article’s support options.

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References:

• How to get a refund on a Microsoft subscription