Still not getting emails

Question

I'm still not getting emails in my outlook from yahoo and Gmail senders. They are getting the following message

Sorry, we were unable to deliver your message to the following address.

Unable to deliver message after multiple retries, giving up.

This has been going on for several days is Microsoft working on this problem

Answer 1

Hi Shirley,

Good day. At the moment, there does not appear to be a widely published official outage notice from Microsoft Outlook regarding this issue. For the meantime, try to do some alternatives and checkings.

1. Add Gmail and Yahoo senders to your Safe Senders list: Go to Outlook Settings > Mail > Junk Email > Safe Senders.
2. Test your Outlook email if it can receive from another Outlook account or other email domain.
3. Try to tell your sender to reply to an old thread from your Outlook mail, instead of sending a new mail.

Though the error message is not a filtering / rule related, it is still worth checking for accidental blocking.

1. Sign in to Outlook Web Mail.
2. Click the gear icon > Mail > Rules.
3. Look for any rules mentioning: gmail.com, yahoo.com, delete, move to junk, move to deleted.
4. Also check: Mail > Junk email. Blocked senders list. Safe senders list.
5. If you see Gmail or Yahoo domain being blocked, remove them.

Regards,

Jhun

Answer 2

Hi Shirley,

Good day. At the moment, there does not appear to be a widely published official outage notice from Microsoft Outlook regarding this issue. For the meantime, try to do some alternatives and checkings.

1. Add Gmail and Yahoo senders to your Safe Senders list: Go to Outlook Settings > Mail > Junk Email > Safe Senders.
2. Test your Outlook email if it can receive from another Outlook account or other email domain.
3. Try to tell your sender to reply to an old thread from your Outlook mail, instead of sending a new mail.

Though the error message is not a filtering / rule related, it is still worth checking for accidental blocking.

1. Sign in to Outlook Web Mail.
2. Click the gear icon > Mail > Rules.
3. Look for any rules mentioning: gmail.com, yahoo.com, delete, move to junk, move to deleted.
4. Also check: Mail > Junk email. Blocked senders list. Safe senders list.
5. If you see Gmail or Yahoo domain being blocked, remove them.

Regards,
Jhun

Answer 3

The error message the senders receive indicates that their mail servers cannot successfully connect to the Outlook.com recipient server after multiple retries. This is typically treated as a delivery/connectivity issue between their provider (Yahoo, Gmail) and Outlook.com, not something that can be fixed from the Outlook.com mailbox settings alone.

From the documented guidance:

1. When a sender gets an error such as “The recipient server did not accept our requests to connect,” the affected Outlook.com address needs to be updated. The documented resolution is to update the Outlook.com email address/alias. For details, see the guidance under “If you get the error message ‘The recipient server did not accept our requests to connect,’ you'll need to update your email address” and then follow the steps in Add or remove an email alias in Outlook.com.
2. For delivery failures that mention connection problems (for example, “Can't connect to remote server/message expired” or “Connection timed out”), the recommendation is to wait and then resend, because these errors can resolve themselves over time. If the remote provider indicates they will keep retrying, no action is needed on the Outlook.com side; otherwise, the sender should wait a short time and resend.
3. If the failure notices to the senders include wording such as “blocked” or “listed in” with references to spam-blocking services (for example, spamcop, spamhaus, dynablock, blackhole), this means the message is being blocked by a spam or blacklist filter on the receiving side. In that case, the sender’s provider should contact the Outlook.com/postmaster side to request unblocking.
4. If these steps do not resolve the issue, the documented next step is to use the Outlook.com interactive troubleshooter and, if needed, contact Outlook.com support from within the service (Help → Still need help?).

The available documentation does not state that there is a current, general Microsoft-wide outage for this scenario; it only provides the above remediation steps.

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References:

• Can't send or receive email in Outlook.com
• Sent email in Outlook.com comes back "delivery failed"